Setup your locations and tracking sources (employees, sales channels, or product groups)
Invite customers to leave a review through a unique relevant NFC card, QR code, or link.
Monitor customer satisfaction in the reporting dashboard and take appropriate actions
Measure customer satisfaction over time in different locations due to various changes to ensure business alignment in your absence.
Reduce customer churn by investigating and fixing problems that cause customer dissatisfaction and contacting dissatisfied customers.
Collect negative reviews of dissatisfied customers proactively to prevent them from being published online, and encourage satisfied customers to post their positive reviews.
Track your customers' reviews and respond to them and make necessary changes to create a better overall customer experience.
Hear your customers carefully to understand trends and patterns in their behavior and preferences and adjust your business proactively.
Compare your performance in customer satisfaction with the standards of the industry/geography and the performance of competitors.
Make better decisions by identifying the causes of customer dissatisfaction based on different times, locations, or employees to improve your investments.
Set SMART business goals based on real-time customer-centric KPIs and easily track and measure their success rate.
Evaluate the performance of each employee and reward them based on their positive performance in satisfying customers.
Instantly track Customer satisfaction across your locations through the pre configured platform optimized to maximize feedback collection.
It Improves your Online reputations by encouraging happy customers to share positive review across different platforms.
Compare your performance against standards and competitors to make data driven desicions to target business growth.
Our prepared standard multilingual NPS (Net Promoter Score) survey is optimized with the best completion rate to measure customer satisfaction and discover business issues.
RapidNPS creates ready-to-share unique links and QR codes for each defined location and tracking source to make your work easy. Also, It tracks the response rate of each to compare their performance.
Our tool intelligently prevents negative reviews through a proactive question and only invites satisfied customers to post their positive reviews on the best online review platform according to business needs.
RapidNPS tracks NPS based on different locations and sources (a custom criterion from employees, sales channels, product groups, or sharing mediums) to give both a holistic and detailed view.
Our reporting dashboard is prepared with detailed charts to give valuable insights and draw business attention to actions. Also, Paid plans include daily WhatsApp reports.
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NPS is a metric used to measure customer loyalty and predict business growth by asking customers their likelihood of recommending a company to others, scored on a 0 to 10 scale.
NPS is calculated by subtracting the percentage of Detractors (score 0-6) from the percentage of Promoters (score 9-10). Scores range from -100 to 100, indicating customer sentiment towards the brand.
NPS is important as it provides a clear measure of customer loyalty, satisfaction, and brand advocacy, which are directly correlated with revenue growth and competitive benchmarking.
Yes, NPS benchmarks vary across industries due to differing customer expectations and experiences, making it crucial to compare NPS scores within the same sector for accuracy.
Improving NPS involves enhancing product/service quality, delivering exceptional customer service, fostering a customer-centric culture, and acting on feedback to drive continuous improvement.
